10/28/24 Ashburn, VA: DSI Tech is honored to announce that it has earned the Cisco Advanced Customer Experience (CX) Specialization opens a new window. This prestigious certification is granted exclusively to Cisco partners with extensive expertise in their architectures, including collaboration, data center, networking, security, and service provider technologies. DSI Tech is one of only 26 solution providers in the United States with this specialization.
“DSI Tech’s achievement of the Cisco Advanced Customer Experience Specialization reflects our strong commitment to excellence in software lifecycle management and enhancing customer success,” said Alan Bechara, DSI Tech Executive Vice President.
“We take pride in being a top-tier partner, skilled at turning complex IT challenges into significant business advantages,” said Bechara. “Earning this advanced credential showcases our commitment and unwavering focus on helping clients achieve tangible results from their technology solutions, improving performance and maximizing the benefit of their Cisco investments.”
The Advanced Customer Experience Specialization is an evolution of Lifecycle Advisor and is the first of a new class of Business Specializations to help Cisco partners build business practices. The specialization validates a partner’s Customer Success practice by evaluating its people, processes, tools, and customer references. DSI Tech met rigorous criteria, such as advanced training, certifications, and a thorough evaluation of our customer success strategies. This recognition highlights DSI Tech’s capability to provide exceptional value by aligning technology solutions with the strategic goals of our clients.
“This specialization is a testament to our teams’ proactive approach and dedication to delivering the highest level of lifecycle services and support to our customers,” said Bechara. “Earning this specialization has been a rewarding journey for our entire company and we’re excited to continue building on this foundation.”
DSI Tech is a Cisco Gold Partner and Managed Services Provider with Master Specializations in Collaboration, Networking, and Security, in addition to Advanced Specializations in Collaboration, Customer Experience, Enterprise Networks Architecture, and Security Architecture. We are also specialized in Collaboration SaaS, Environmental Sustainability, Full Stack Observability, Hybrid Cloud Computing, Hybrid Cloud Networking, Hybrid Cloud Software, Umbrella for MSSPs, and Webex Contact Center.
About DSI Tech
DSI Tech provides complete IT solutions and services that are secure, innovative, energy efficient, and cost effective. Our customers include State & Local Government and Education (SLED), Federal agencies, and commercial companies. We hold nationwide term contracts that are supported by a team of industry professionals and certified engineers. We put the customer first and understand the importance of providing a valuable experience from start to finish. Our knowledge of current and emerging technologies is the foundation for providing solutions and services that increase productivity and create positive workflow for our customers. We are a Minority-Owned Small Business founded in 1991 and headquartered in Ashburn, Virginia with offices nationwide. Learn more at dsitech.com.